Frequently Asked Questions
Transportation may arrive 10min before or after the assigned pick up time.
Contact our office and inform us of your cancellation.
Contact our office about your missed rides with us. You may have to contact NEMT Member Support Line to reschedule if we are unable to re-perform your trip.
Yes, we will do our best to assign you your requested driver.
Contact our office and inform our team about the issue. You can also submit a complaint form to our office under "MEMBERS AREA" about the issue you are having.
Contact our office and inform us about an earlier return ride. If we are not able to accommodate you at an earlier time you will have to wait until your scheduled pick-up time.
Contact our office and inform us about your delayed appointments. This will allow us to prepare your return ride home.
Midway Transit LLC is not accepting private pay jobs at the moment.
Unfortunately, we are not performing trips with service animals at the moment.
Yes, but all food and beverages must be kept in a concealed container.
Only members approved through WI "Member Support" request are allowed to be transported.
Unfortunately, we are only allowed to drop off members at their assigned designated addresses.
Yes. There are times where members will have to share rides with each other.
We are not allowed to make any additional stops.