Privacy Policy For SMS Messages

Midway Transit LLC is committed to protecting your privacy. 

This Privacy Policy explains how we collect, use, and safeguard your information when you opt-in to receive SMS messages from us. By providing your phone number and opting in to receive SMS communications, or by sending Midway Transit LLC an initial text message (an “SMS Enrollment”), you consent to receive automated, recurring text messages and phone calls related to your medical appointments and your prospective or ongoing use of the Services. By completing the SMS Enrollment you agree to the terms outlined in this policy.

By completing the SMS Enrollment you represent and warrant that:

(1) you are the owner or authorized user of the mobile device you used to initiate the SMS Enrollment,

(2) you have provided express written consent where required,

(3) you have the authority to approve any applicable charges associated with the text messages and phone calls sent to and received from Midway Transit LLC,

(4) you will be responsible for any messaging and data charges that may apply for messages and phone calls sent to you from Midway Transit LLC, or from Midway Transit LLC to you, and neither Midway Transit LLC, nor your or Midway Transit LLC mobile carriers, will be liable for delayed or undelivered messages or calls.

Information We Collect

We may collect the following types of information:

• Phone numbers provided by users who opt in to receive SMS communications.
• Data related to SMS interactions, such as message delivery and response times as well as open rates in order to determine whether we are offering acceptable services and generally, feedback for internal operations to analyze our services and offerings.

How We Use Your Information

We use SMS communications to:

• Send appointment reminders, order alerts, and account notifications.
• Provide customer service and respond to inquiries.
• Send important service-related messages.

Sharing of Information

We do not share, sell, rent, or distribute SMS consent or phone numbers with third parties for marketing purposes. We may only share your data when it is necessary to conduct our services or when required by a court of law or applicable legislation. 

Opting Out

You can opt out of receiving SMS messages at any time by replying ‘STOP’ to any message or by contacting our office directly. After opting out, you may receive a final confirmation message.

Terms & Conditions for SMS Communications

By opting in to receive SMS messages from Midway Transit LLC, you agree to the following Terms & Conditions.

We reserve the right to modify, adjust, add and/or delete anything within these Terms & Conditions. You will be notified of significant changes and hence, by continuing to use our SMS-related Terms & Conditions, it will be deemed that you have accepted all changes to these Terms & Conditions.

We do not share, sell, rent, or distribute SMS consent or phone numbers with third parties for marketing purposes. We may only share your data when it is necessary to conduct our services or when required by a court of law or applicable legislation. 

Types of Messages

By providing your mobile number and opting in, you may receive:

• Appointment reminders
• Account notifications
• Important service-related updates

Messaging Frequency

Messaging frequency may vary based on service interactions and needs. We reserve the right to adjust the messaging frequency. 

Cost and Fees

Message and data rates may apply based on your mobile carrier’s plan. We are not responsible for any extra fees imposed by your mobile carrier. Get in touch with them if you have any objections or queries related to their fees. If you have questions specific to your text or data plan, please contact your wireless provider.

Opt-Out Instructions

You may opt out at any time by texting ‘STOP’ or contacting our office directly. After opting out, you may receive a final confirmation message. Please give our system 1-2 business days to fully process the request. 

If there is an issue or technical error with processing your ‘opt out request’, feel free to contact us at the information provided below.

Help and Support

For assistance, text HELP or visit our website. You may also reach us at the following email address [email protected] or the following phone number 888-823-6485.

If you experience any issues with Midway Transit LLC text messaging services or have questions about the SMS Terms of Service, please contact us directly at [email protected]. For more information on how Midway Transit LLC handles your data, please refer to our Terms and Conditions and Privacy Policy.